Privacy Policy
Last updated: July 26, 2026 · Template
1. Introduction
WhatsPing ("we", "us") provides a platform for businesses to communicate with their customers over WhatsApp, Facebook Messenger, Telegram and a website widget. This policy explains what information we collect and how we use it.
2. Information we collect
We collect information you provide and information generated through use of the service:
- Account & organization details (name, email, company, role).
- Contacts and messages you import or exchange through connected channels.
- WhatsApp Business account connection details (phone number ID, business account ID, access tokens).
- Billing information processed by our payment providers.
- Usage, device and log data.
3. How we use information
To provide and operate the service, deliver and automate messages, provide support, process payments, ensure security, and improve the product. We do not sell your personal data.
4. WhatsApp & Meta data
When you connect a WhatsApp Business account, we process messages and metadata via Meta's official Cloud API solely to deliver the service. Your use is also governed by Meta's and WhatsApp's terms and policies.
5. Sharing & processors
We share data with sub-processors that help us run the service (e.g. hosting, messaging and payment providers) under appropriate agreements, and where required by law.
6. Cookies
Our website and app use cookies and similar technologies for authentication, preferences and analytics.
7. Data retention
We retain data for as long as your account is active or as needed to provide the service and meet legal obligations. You can request deletion as described below.
8. Security
We use technical and organizational measures to protect your data, including encryption in transit and access controls. No method is 100% secure.
9. Your rights
Depending on your location, you may have rights to access, correct, export or delete your data, and to object to or restrict certain processing. Contact us to exercise these rights.
10. International transfers
Your data may be processed in countries other than your own, with safeguards where required.
11. Children
The service is not directed to children and we do not knowingly collect their data.
12. Changes
We may update this policy and will post the new version with an updated date.
13. Contact
Questions? Email privacy@whatsping.com.